If a subscription was registered by mistake or the member did decide to not participate in the service, you can remove the subscription to ensure they are no longer linked to it. You can also choose to remove the member from the associated group to stop any future updates or notifications.


Step 1: Locate the Service and the Member

  1. Go to Service Overview in the left-hand menu.
  2. Select the service the member is subscribed to.
  3. Use the search bar to find the member by name.
  4. In the list of service options on the right, locate the relevant subscription.
  5. Click the three-dot icon next to the subscription and select Remove Subscription from the dropdown menu.

Step 2: Choose Removal Options


After selecting Remove Subscription, a confirmation dialog will appear with several options:

  • Subscription (e.g., Week 4): Cancels the member's subscription for the selected period.
  • Remove from Group: Removes the member from the associated group, preventing them from receiving updates or notifications.
  • Archive Invoice: Archives the invoice tied to the subscription (if applicable).
  • Admin Comment: Add an internal note explaining the reason for the removal. This note will be visible to other administrators.


Select the relevant options and click Confirm.

If you select all options, the member will be fully disconnected from both the service and the group.