When a subscription was added by mistake or when the member did not participate in the service, you can remove the subscription from the system. This ensures that the member is no longer associated with the service. The member can also be removed from the group to prevent them from receiving any future updates or notifications related to the group.

Step 1: Locate the service and member

  1. Navigate to Service overview in the left-hand menu and find the service where the member is subscribed. Select the service. 
  2. Use the search bar to locate the member by name.  
  3. In the right-hand service option list, locate the subscription you would like to cancel, select the three-dots icon.
  4. Select Remove subscription on the drop-down menu.


Step 2: Choose options for subscription removal

Once you select Remove subscription, a dialog box will appear with the following options:

  • Subscription (for example, Week 4): This will cancel the member's subscription for the specified period.
  • Remove from age group: Use this if you also want to disassociate the member from the group, so they no longer receive updates or notifications related to it.
  • Archive invoice: Select this if you want to archive the member's invoice related to the subscription. 
  • Admin comment: Enter an explanation for the removal. The comment will be visible to administrators in the system.

Select one or more options and then select Confirm. If you selected all three options, the member is no longer be associated with this group.

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Keywords: refund, remove subscription, invoice