Refunding a one-time card payment in Abler can be necessary when a member stops participating in a service or if the registration was entered incorrectly. This process ensures the member's subscription is ended while keeping a record of the transaction for documentation purposes. 

If the member should no longer receive training plans and other updates related to the group, you can also remove them from the group when processing the refund. This ensures that all future communications and event updates are discontinued.

Note: If the service has already started, select to End the subscription. If the service has not started, select Remove subscription.


To refund a one-time card-payment:

  1. Select Service overview in the left-hand navigation menu and select the relevant service.
  2. In the participant list, locate the registration, select the three-dots icon, and then End subscription. If the service has not started, select Remove subscription. 
  3. In the window that opens, set the options:
    • Remove from Group: If this option is selected, the participant will be removed from the group and will no longer receive event updates or training plans connected to this group. Clear the checkbox if you want the participant to retain access to the group's events. 
    • Manage invoice: Select this to open the invoice, where you can issue a full or partial refund, cancel the payment, or apply a discount.
    • Admin comment: Enter a comment explaining the action. The comment will only be visible to admins in the system.
  4. Proceed by selecting Confirm and go to invoice.
  5. In the invoice view, ensure under Method that the payment was done by card. Also, check the paid amount.
  6. Select the three-dots icon next to Paid - View invoice and then Cancel Invoice. 
  7. Select Yes, Cancel and Refund. The payment has now been reversed and the account closed. The cardholder will receive the payment back within two days.

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Keywords: refund, card payment, subscription